Refunds & Exchange

Refunds & Exchanges Policy

At MG HAIR INDIA, we strive to provide the highest quality products and ensure your satisfaction. Please read our Refund and Exchange Policy carefully before making a purchase.

Hygienic Policy for Human Hair Extensions

Human hair extensions are considered hygienic products, and due to legal reasons, we cannot accept returns for products that have been used, including those that have been “tried on.” It is essential to thoroughly check the quality, texture, and color of the products upon arrival before using them. Once used, hair extensions cannot be returned for a refund or exchange.

Return & Exchange Process

Eligibility

If you wish to return or exchange your product, please send an email to Mail Us with a brief description of the reason for the exchange or refund.

• You must contact us and receive return authorization before sending any products back.
• Refund or exchange requests must be received within five business days from the date of delivery.
• Any requests made after five days will not be considered, and there will be no exceptions.

Ineligible Products for Return/Refund/Exchange

Certain items are not eligible for refunds or exchanges, including but not limited to:

• Products in colors other than Natural Black
• Application types other than Machine Weft
• Custom orders

Please speak to a store representative at the time of purchase to clarify any concerns.

Restocking Fees

Some eligible items may be refunded minus a restocking fee (up to 20%) if returned within 7 business days from the date of purchase.

Refund Conditions

To process a refund, the following conditions must be met:

• Unopened Items Only: We can provide refunds only for products that have not been opened, worn, or tampered with.
• Original Condition: All items must be returned in their original condition, exactly as received, and include the original receipt.
• Return Location: Products must be returned to the store where they were purchased.

Refund Timeline

Refunds will be issued to the original method of payment once we inspect and confirm that the items have not been used or opened.

For credit card payments, refunds may take up to 5 business days to reflect in your account.

Contact Us

For any questions or concerns, feel free to contact our customer service team or visit our store during business hours. We are happy to assist you with your refund or exchange process.