Exchange Policy

At MG Hair India, we offer a 7-day exchange policy for our products. Once an order is confirmed, cancellations are not allowed, and we do not offer refunds. However, if the product is defective, damaged, or incorrect, we will offer an exchange within 7 days of delivery.

Eligibility for Exchange

• The product must be unused and in the same condition that you received it.
• The product must be in its original, undamaged packaging.
• The product must not have been tampered with or altered in any way.
• You must contact us within 7 days of receiving your product.

Non-Returnable and Non-Exchangeable Items

For hygiene and safety reasons, the following products cannot be exchanged or returned:

• Used or opened hair products (such as hair extensions, wigs, etc.)
• Products that have been altered or customized (e.g., cut, styled, colored).
• Intimate or sanitary items such as hair combs, brushes, or accessories that are in direct contact with the scalp or hair.

How to Request an Exchange

1. Contact Us: Email support@mghairindia.com with your order number, a description of the issue, and a photo of the defective or damaged item.
2. Approval: We’ll review your request and get back to you with next steps.
3. Return Shipping: If approved, we’ll provide return instructions. Return shipping costs are your responsibility.
4. Exchange Process: Once we receive the item, we’ll send the replacement product.

Shipping Costs

• Customers are responsible for the return shipping costs for exchanges. Shipping costs are non-refundable.
• If your exchange is approved, the return shipping cost will be deducted from the exchange value.

We recommend using a trackable shipping service or purchasing shipping insurance for items over ₹6000. We cannot guarantee receipt of returned items.

Contact Information

Email: support@mghairindia.com

Phone: +91-9262647124

Address: H-72, Mahua Mukundpur, Vaishali, Bihar - 844122, India